Terms & Conditions
Last updated: September 14, 2026
These terms govern your use of Rentora. By creating an account or using the site you agree to them. If you do not agree, please do not use Rentora.
1. What Rentora is
Rentora is an online platform that connects tenants with landlords. We are not a real estate broker and we are not a party to the rental arrangement between a tenant and a landlord. Landlords are responsible for their listings and their properties.
2. Accounts
- You must be at least 18 years old and give accurate information.
- You choose a tenant or landlord account when you register.
- You are responsible for keeping your password safe and for everything done through your account.
3. Landlords
- You must own the property or have the right to rent it out.
- Listings must be accurate: price, location, category, amenities, availability and photos.
- Only upload images you have the right to use.
- Respond to rental requests honestly and keep availability up to date.
4. Tenants and rental requests
- A rental request is an expression of interest, not a binding agreement.
- The landlord decides whether to approve or reject a request.
- After approval, the tenant can pay through Rentora's checkout. A rental becomes active once the payment is confirmed.
- Any separate lease or tenancy agreement, deposits and house rules are between the tenant and the landlord.
5. Payments
Payments are processed by Stripe. The amount is shown before you confirm checkout. By paying you also agree to Stripe's terms. Refunds are handled under our Refund Policy.
6. Reviews
Tenants can review a property after a completed rental, once per rental. Reviews must be honest and based on your own experience. We may remove reviews that are abusive, false, off-topic or that share someone's private information.
7. Prohibited conduct
- Fake, misleading or duplicate listings, or listings for property you cannot rent.
- Fraud, scams, or asking users to pay outside the platform to avoid our checkout.
- Harassment, discrimination, or hateful content.
- Accessing other accounts, scraping the site, or disrupting its operation.
8. Moderation and suspension
Rentora administrators may remove content and suspend or ban accounts that break these terms or put other users at risk.
9. Intellectual property
The Rentora name, logo and site design belong to Rentora. You keep ownership of content you post, and you give us permission to display it on Rentora to operate the service.
10. Disclaimers and liability
Listings are provided by landlords, and we do not guarantee their accuracy, the condition of any property or the conduct of any user. Rentora is provided "as is". To the extent permitted by law, Rentora is not liable for indirect or consequential losses arising from your use of the platform or from any rental arrangement.
11. Governing law
These terms are governed by the laws of Bangladesh, and disputes are subject to the courts of Dhaka.
12. Changes
We may update these terms. Continuing to use Rentora after an update means you accept the new terms.
Contact us
Questions about this policy? Email affanhossainrakib@gmail.com. See also our Privacy Policy, Terms & Conditions, Cookie Policy and Refund Policy.