Refund Policy

Last updated: September 14, 2026

This policy explains what happens to payments for rentals booked through Rentora. It applies together with our Terms & Conditions.

1. Before you pay

• Sending a rental request is free.
• You are only asked to pay after a landlord approves your request.
• If you cancel on the checkout page, you are not charged.

2. When you are eligible for a full refund

• You were charged more than once for the same rental.
• The landlord cancels the rental before your start date.
• The property is materially different from its listing, and you report it before or on your start date.

3. Other refund requests

If you change your mind after paying, contact us within 7 days of payment and before your rental start date. We review each request with the landlord and may offer a full or partial refund. Refunds are generally not available once a rental has started.

4. How refunds are paid

Approved refunds go back to the original card through Stripe. Stripe usually takes 5–10 business days for the money to appear, depending on your bank.

5. How to request a refund

Email us with your account email, the property name and the date of payment. We aim to reply within 3 business days.

Contact us

Questions about this policy? Email affanhossainrakib@gmail.com. See also our Privacy Policy, Terms & Conditions, Cookie Policy and Refund Policy.