Privacy Policy

Last updated: September 14, 2026

Rentora ("we", "us") runs an online marketplace where tenants find rental properties in Bangladesh and landlords list them. This policy explains what personal data we collect, why we collect it and the choices you have.

1. Data we collect

Data you give us

Account details: name, email address, password and whether you join as a tenant or a landlord. Passwords are stored only as a one-way hash.
Profile details (optional): a short bio and a profile picture link.
Listings: property title, description, location, price, category, amenities, availability and image links that landlords publish.
Rental requests: the property you request and your start and end dates.
Reviews: the rating and text you write after a completed rental.

Data created when you pay

Payment amount, currency, status, date and the Stripe reference for the transaction.
Card details are entered on Stripe's secure checkout page and are never sent to or stored by Rentora.

Data collected automatically

Sign-in cookies that keep you logged in (see our Cookie Policy).
Standard server logs kept by our hosting providers, such as IP address, browser type and request time, used for security and troubleshooting.

2. How we use your data

To create and secure your account and keep you signed in.
To show listings, process rental requests and let landlords approve or reject them.
To take payments for approved rentals and keep payment records.
To publish reviews that help other tenants decide.
To keep the platform safe: preventing fraud, enforcing our Terms & Conditions and suspending abusive accounts.
To meet legal, tax and accounting obligations.

3. Who can see your data

Other users: listings are public. When you send a rental request, the landlord of that property can see the request. Published reviews are public.
Rentora administrators: can view accounts, listings and rentals to moderate the platform.
Service providers: Stripe (payments) and our cloud hosting and database providers, who process data only to run Rentora.
Authorities: when the law requires it or to protect the rights and safety of our users.

We do not sell your personal data.

4. How long we keep it

We keep account data while your account is active. Payment records may be kept longer where accounting or legal rules require it. When data is no longer needed we delete or anonymise it.

5. Security

We use HTTPS, hashed passwords and HttpOnly sign-in cookies that page scripts cannot read. No system is perfectly secure, so please use a strong, unique password.

6. Your choices and rights

Update your profile details from your account.
Ask us for a copy of your data, to correct it or to delete your account.
Block cookies in your browser (you will not be able to sign in).

7. Children

Rentora is not intended for anyone under 18, and we do not knowingly collect their data.

8. Changes to this policy

We may update this policy. We will change the "Last updated" date above and, for significant changes, let signed-in users know.

Contact us

Questions about this policy? Email affanhossainrakib@gmail.com. See also our Privacy Policy, Terms & Conditions, Cookie Policy and Refund Policy.

1. Data we collect

Data you give us

Account details: name, email address, password and whether you join as a tenant or a landlord. Passwords are stored only as a one-way hash.

Profile details (optional): a short bio and a profile picture link.

Listings: property title, description, location, price, category, amenities, availability and image links that landlords publish.

Rental requests: the property you request and your start and end dates.

Reviews: the rating and text you write after a completed rental.

Data created when you pay

Payment amount, currency, status, date and the Stripe reference for the transaction.

Card details are entered on Stripe's secure checkout page and are never sent to or stored by Rentora.

Data collected automatically

Sign-in cookies that keep you logged in (see our Cookie Policy).

Standard server logs kept by our hosting providers, such as IP address, browser type and request time, used for security and troubleshooting.

2. How we use your data

To create and secure your account and keep you signed in.

To show listings, process rental requests and let landlords approve or reject them.

To take payments for approved rentals and keep payment records.

To publish reviews that help other tenants decide.

To keep the platform safe: preventing fraud, enforcing our Terms & Conditions and suspending abusive accounts.

To meet legal, tax and accounting obligations.

3. Who can see your data

Other users: listings are public. When you send a rental request, the landlord of that property can see the request. Published reviews are public.

Rentora administrators: can view accounts, listings and rentals to moderate the platform.

Service providers: Stripe (payments) and our cloud hosting and database providers, who process data only to run Rentora.

Authorities: when the law requires it or to protect the rights and safety of our users.

We do not sell your personal data.